Refund policy
Digital Products
All digital product sales are final.
Due to the nature of digital downloads, we do not offer refunds, returns, or exchanges once a product has been purchased and delivered.
This includes, but is not limited to:
- Digital templates
- Spreadsheets
- Checklists
- Guides
- E-books
- AI prompts
- Downloadable resources
- Digital toolkits
- Educational materials
Exceptions
A refund may be considered only under the following circumstances:
- You were charged multiple times for the same product.
- The file is corrupted or inaccessible, and we are unable to provide a working replacement.
- You did not receive your purchase and our support team is unable to resolve the issue.
Product Responsibility
It is the customer's responsibility to:
- Review product descriptions carefully before purchasing.
- Ensure the product meets their needs.
- Verify software compatibility where applicable.
Educational Disclaimer
Our products are intended for educational and informational purposes only.
We do not guarantee:
- Specific business results
- Sales
- Profits
- Marketplace approval
- Importing success
- Takealot or Amazon performance
Results will vary depending on individual effort, experience, and market conditions.
Need Help?
If you experience any issues accessing your purchase, please contact us and we will do our best to assist you.
Email: support@elelight.co.za
We typically respond within 1–2 business days.